How To Set Up Pure Talk Voicemail
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Page iv Reviews 65 - 95
Paul of Omaha, NE Verified Reviewer Verified Heir-apparent
Original review: May 31, 2022
We are pleased with the coverage we receive from PureTalk even away from the interstate and in other states. In addition we pay almost one-half as much every bit nosotros did with AT&T. Switching our service to PureTalk was simple too
Pure Talk response
Hello, Paul! Nosotros are excited to hear that y'all are enjoying your PureTalk service! Be sure to permit your friends and family know about the bang-up prices nosotros provide, as we offering a referral credit that benefits both parties on your monthly service neb. Thank y'all for your feedback, every bit information technology always helps united states of america ameliorate the PureTalk feel.
Please visit https://www.puretalkusa.com/customer-referral-program to larn more about our referral program. Thanks for choosing PureTalk!
Jeff of Santa Rosa, CA Verified Reviewer Verified Buyer
Original review: May 31, 2022
I'thou very happy with Pure Talk. It's like a third of the price and the aforementioned service. Thank y'all and then much. it seems like I fifty-fifty get better service at present than what I got with Verizon, I go service at my brother's firm now and before with Verizon I didn't
Pure Talk response
Greetings, Jeff! Nosotros are delighted to hear that you lot are enjoying your PureTalk service! Be sure to let your friends and family unit know most the swell prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Cheers for your feedback, as it always helps the states better the PureTalk experience.
Delight visit https://world wide web.puretalkusa.com/customer-referral-program to learn more than virtually our referral plan. Thank you lot for choosing PureTalk!
Curt of Corona, CA Verified Reviewer Verified Buyer
Original review: May 30, 2022
I switched from ** (inherited account) to Pure Talk in order to save $ten mo. on data. Everything was smooth until AFTER I signed upwardly, at that place was a detect proverb all new accounts must have a 5G Phone. My phone was not 5G. Why was this not explained to me beforehand? Now I have to purchase a new phone, to salvage $10 a month.
Tried calling y'all, information technology was during your transition to 5G, the lines were jammed. I don't have a working phone at present. Because the wait is then long, can't find anyone willing to part with their phone for 2 hours. Ok, I'll chat with you. What? No chat for customer service? I'll leave a message. What? You state this is for non-emergencies, information technology will have 24 hrs for response? How tin can I contact you??? Ok, I coerce my brother to brand the back up call for me. After on hold for over an hour, they say he tin't exercise anything with my account, he's non the holder!!! I'm at present without telephone for four days. Later on a week I have a working phone. Super frustrating. I had to pay someone to use their phone. All to save $10 a month.
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Pure Talk response
Greetings, Brusque! Weste regret to hear of the problems you've experienced with PureTalk thus far, and sincerely apologize for the inconvenience you lot have been caused. In compliance with the mandated 3G shutdown, AT&T began shutting down its 3G network effective February 22nd, 2022. You lot'll need a compatible VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. As a security measure, we are unable to talk over account details or make changes to an account without speaking to the account holder. While our client service team is e'er happy to help you by telephone, we are also available past email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live conversation. Thank y'all for your feedback, equally it always helps us ameliorate the PureTalk experience.
William of North East, PA Verified Reviewer Verified Buyer
Original review: May 30, 2022
I was non told that two of our v phones would not work with Pure Talk. When I asked to speak to a supervisor I was told that they would contact me within 48 hours, I never received that call, and this is afterward sitting on hold for 2 hours. My Samsung phone was only 4 months quondam and I had to spend $800 on a new phone which it took me 2 hours on hold to get ready upwards with pure talk. I own a business organization and cannot be without a telephone, but I was without i for three days. My new phone, a Google pixel will but band iii times before going to voice mail, I am told by Google that it is a problem with my provider, (you). My son'due south Samsung as well did not work with pure talk and we had to get him a new telephone. When I signed up I used my Samsung to phone call Pure talk, only I was non told that it would not work on your network.
Whatsoever one I talk to I highly recommend that they non switch to pure talk, and at my soonest convenience I am going to switch to another carrier. This has been 1 of the worse business concern experiences I have always had. I tin can't believe that people like Sean Hannity and Clay and Buck push your network. In my feel it is a flat out lie that you tin keep your old phone and it only takes 10 minutes, what a joke!
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Pure Talk response
Greetings, William! Westeastward regret to hear of the issues you've experienced with PureTalk thus far, and sincerely apologize for the inconvenience you take been caused. In compliance with the mandated 3G shutdown, AT&T began shutting downwards its 3G network effective February 22nd, 2022. You'll demand a compatible VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. A supervisor attempted to reach you on 04/03, however, in that location was no reply and the voicemail box was not fix up at the time. Regarding the ring fourth dimension, it is automatically ready to the maximum number of rings before going to voicemail. A shorter ringtone may resolve this issue, as it will ring more times before existence directed to voicemail. Give thanks you for your feedback, as information technology always helps us improve the PureTalk experience.
Shari of Oro Valley, AZ Verified Reviewer Verified Buyer
Original review: May 28, 2022
Information technology'south keen! I have noticed zilch difference between our former carrier and PureTalk.. I recommend it to everyone! We live in Tucson and the coverage is fantastic! Goose egg difference when nosotros take a route trip besides! Keep up the good work!
Pure Talk response
Greetings, Shari! Nosotros are excited to hear that yous are enjoying your PureTalk service! Exist sure to allow your friends and family unit know nigh the bully prices we provide, as we offer a referral credit that benefits both parties on your monthly service neb. Thanks for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-plan to learn more about our referral program. Thanks for choosing PureTalk!
Ross of Kennett Square, PA Verified Reviewer Verified Buyer
Original review: May 27, 2022
We joined Pure Talk after learning nearly it through AMAC. I ordered my new phone, it came in the mail and we got it set up to run. 2 or 3 days afterward it stopped receiving and initiating calls, and about a week later on it stopped being able to text. I called customer service, several times, and everyone had a different method of attempting to revive this brand new phone. After several months of this behavior, I cancelled my contract.
Jeff ** contacted me, and he calmed me downwards and asked for time to correct the problem. Within ii days, he had figured out that I had been sold a 3G phone that was useless. He arranged for me to get a four or 5G phone, and it was in my easily the next day. He is a true hero and deserves a raise. I am enjoying my new service from Pure Talk. My hubby intends to switch very soon, at present that this glitch has been resolved. JEFF ** saved your salary, equally they say, and allows me to say to my friends and family that Pure Talk is the best! Thanks.
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Pure Talk response
Greetings, Ross! We are delighted to hear that you are enjoying your PureTalk service, and are so glad that you received a compatible device! Exist sure to let your friends and family unit know near the nifty prices nosotros provide, equally we offering a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-programme to learn more well-nigh our referral program. Give thanks yous for choosing PureTalk!
Harvey of Borger, TX Verified Reviewer Verified Heir-apparent
Original review: May 26, 2022
Everything was fine until this afternoon, when suddenly "PureTalk" disappeared from the tiptop of my iPhone and "No Service" appeared. Most pitiful is that I can find admittedly no manner to communicate this to y'all at your website. I had to utilize this electronic mail to do so.
Pure Talk response
Greetings, Harvey! We regret to hear that you are experiencing issues with your PureTalk service, and sincerely apologize for the inconvenience you have been acquired. Please get to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please exist aware, your device must be connected to Wi-Fi to download the software update. After this, you lot may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. While our client service team is e'er happy to assist yous by phone, we are besides bachelor by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, every bit it e'er helps u.s. meliorate the PureTalk experience.
Pat of Rockvale, TN Verified Reviewer
Original review: May 26, 2022
I purchased a phone and plan. My plan is $65 a calendar month plus $v for warranty. I see on this site all these low priced programme? Not my experience. $10 more than I was paying with Straight Talk which was a truthful unlimited data plan. This plan is not. There is a cap. Then information technology's slow and no style to navigate. That'south supposed to also be unlimited merely information technology's not. You are only allowed and so much. When you run out you take to call and beg for more. You get comments like why are yous using so much. I was assured the data would not be a problem. I accept to take an AT&T telephone which direct talk could no longer give me in my area. Now I meet after logging onto this folio that my programme price has been reduced $xx. And I'thousand a senior citizen and $65 is the all-time I could get with that supposed data.
Pretty much every time I talk to someone I get a difference response. I volition say the horrible long hold times we're better the last couple of times I called. Last nighttime I ran out of data nigh 15 min earlier the phone lines were supposed to be closed. There is no ane you tin can call if it's after hours. Concluding dark the phones were shut down early. I do like that they speak English but this visitor will exercise you no favors and if you get a telephone through them yous are tied to them for xxx months.
The worst was the horrible lack of help and concur times setting it up. Afterwards it was also late I establish out nigh post paid phones. I wish I had not put all my money into this. Post paid would take been a better option for me. AT&T or TMobile. Possible this might be an ok option if you lot don't employ much data. And I'm supposed to exist paying for hotspot but my programme doesn't show whatever. I don't know what to practice with it only it would be kind of nice to know I was getting what I pay for.
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Pure Talk response
Greetings, Pat! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. Our $65 Unlimited Talk, Text, & Information + 25GB hotspot programme includes 60GB of high-speed data and unlimited depression-speed information, which is nearly 256kbps. Additional high-speed information may be purchased any time by going online to world wide web.puretalkusa.com and logging into your Account Portal, then selecting the 'Add-ons' tab. We offering new customers fifty% off the beginning month of service, which is purchased during the initial order. Afterward reviewing your transaction, nosotros can confirm this promotion was applied.
Nosotros sincerely repent for the extended hold times y'all have encountered, and whatever inconvenience you lot may have been caused. Nosotros are enlightened of the extended hold times and are working diligently to rectify the effect. While our customer service team is always happy to assist yous by phone, we are also bachelor by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps the states improve the PureTalk experience.
Resolution In Progress 
Rob of Paris, MI Verified Reviewer Verified Heir-apparent
Original review: May 26, 2022
I've found the coverage to be marginal, at best. Thankfully, I take a second phone and I find myself using that for calls or its wifi Hotspot for net. If not for the price, I most certainly would take returned to my sometime provider already.
Pure Talk response
Greetings, Rob! We regret to hear that you are experiencing service problems inside your area. Outdoor coverage may vary from indoor coverage and may be impacted past local terrain and structures. Please accept our apologies for this inconvenience. An agent will exist reaching out to yous shortly to provide farther assistance. Thank you for your feedback, as information technology e'er helps usa meliorate the Pure Talk experience.
Scott of Reno, NV Verified Reviewer
Original review: May 26, 2022
I recently ordered two phones from this company and the rep assured me they were made in Norway. In fact they were fabricated in Vietnam (nearly probable with Communist China oversight). And then, I mailed them back, costing me $xiv expecting a total refund based on the fact that the rep didn't know her product and I was out a few bucks. Well, curt story, Pure Talk shorted me $ten for aircraft their phones to me, refused my asking for a refund of both the $10 and my $fourteen expense and then even refused my asking to speak to a supervisor to reassess my complaint! Talk about corporate give-a-darn (cleaned that upwardly) well-nigh clients! Corporate America is increasingly distancing itself from American consumers because they save coin by edifice their product overseas and figure yous are just another number. Fine! Bottom line: If just one person who reads this complaint, avoids purchasing their questionable phones then I volition be pleased.
Southward. **
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Pure Talk response
Greetings, Scott! We regret to hear of the experience y'all accept had with PureTalk thus far, and sincerely apologize for whatsoever inconvenience you have been caused. Typically, shipping costs are non refunded, equally the devices were non delayed in transit. Render shipping costs are provided by the customer, equally stated in our device return policy, which may be found hither: https://www.puretalkusa.com/return-policy. Thank y'all for your feedback, equally information technology e'er helps the states amend the PureTalk experience.
Anne of Green Wood, AR Verified Reviewer Verified Buyer
Original review: May 26, 2022
I practical for the hot spot & was able to utilise it the kickoff month. The second month it wouldn't connect. After three tries from different people I was told they couldn't guarantee it would work. Why did information technology work the first month but non the 2d? Makes no sense to me.
Pure Talk response
Greetings, Anne! At this time, nosotros are only able to guarantee that the hotspot feature volition piece of work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, every bit it always helps us improve the PureTalk experience.
Pete of Hoonah, AK Verified Reviewer Verified Heir-apparent
Original review: May 26, 2022
My PureTalk SIM carte worked great for data and texts but I was non able receive or to make calls on my iPhone. A PureTalk representative in support was able to walk me through some steps that somewhen worked. It would assistance if your people could ask what the SIM status is on the telephone. Example "Carrier Lock" or "SIM lock" or "no sim restrictions " etc. At the fourth dimension of activation. It took me almost 2 months to get my phone unlocked and working.
Pure Talk response
Greetings, Pete! Nosotros regret to hear yous experienced issues with calls. Devices must be 4G or college, VoLTE capable, utilise GSM network, and fully unlocked to be compatible with PureTalk service. Delight accept our apologies for any inconvenience this has caused you. Thank you for your feedback, equally it always helps usa ameliorate the Pure Talk feel.
John of Alpharetta, GA Verified Reviewer Verified Buyer
Original review: May 25, 2022
The service is excellent; much amend than I had with my previous carrier. And it'south saving me about One-half of what I was paying to that carrier. We recently took a trip to the other side of the country and I had 5G service most of the time!
Pure Talk response
Hello, John! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service nib by making the switch. Exist sure to let your friends and family unit know about the great prices we provide, as nosotros offering a referral credit that benefits both parties on your monthly service bill. We will send you a private bulletin with the link to our referral program so that y'all know how information technology works! Thank you for your feedback! It is greatly appreciated.
Resolution In Progress
Craig of Marco Island, FL Verified Reviewer Verified Buyer
Original review: May 25, 2022
I brought over 2 phones from AT&T that worked perfectly while with AT&T. One worked when activated. The other took over a month and many calls (hours waiting in the queue) to tech support to function. Both phones have bug with data acquisition and connectivity. Both phones accept lost meaning signal force with phone reception. Your services are nothing what you promote in the media. I have come to live with the state of affairs. I volition say the paperless billing is prissy together with the pricing.
Pure Talk response
Greetings, Craig! Nosotros sincerely apologize for the extended agree times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist y'all by phone, nosotros are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for alive chat. Regarding your service event, an agent will be reaching out to your presently to provide further aid. Thank you for your feedback, as it always helps usa improve the PureTalk feel.
Pat of Rockvale, TN Verified Reviewer Verified Buyer
Original review: May 25, 2022
Not every bit sold. I was told unlimited information. Information technology's not. Long holds. Misinformation. Questions similar, "What are you doing to utilise so much data." Then subsequently data is gone and throttled back it'southward cut off every couple of days. They said, "I'll tell them y'all're a heavy user." Unlimited should be unlimited and if it is the slower information should exist unlimited. Simply no you take to call and be on agree to pretty delight ask for more data. And explicate why you lot need it. Your Mark Levin advertisements are deceptive. Will NEVER recommend to anyone.
Pure Talk response
Greetings, Pat! We regret to hear about your feel with PureTalk thus far. Our Unlimited Talk, Text, and Data plans include 60GB of high-speed information. Once you reach your allotted corporeality of high-speed data, the speed does throttle downward to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Delight accept our apologies for any inconvenience this has acquired. Customers do have the option to add loftier-speed data to their programme at any fourth dimension through their account portal online at www.puretalkusa.com/business relationship/login. Once you have signed in, select the "Add-Ons" tab and select the Cellular Data option to add data to your plan. Thank y'all for your feedback, as it always helps the states improve the PureTalk feel.
Judith of Mount Airy, Dr. Verified Reviewer Verified Buyer
Original review: May 25, 2022
In one case we are finally connected with Customer Service, we are happy with the result. The Customer Service Representative is near pleasant and helpful. Withal, the "hold time" is too long and for that reason, we are unable to give five stars. Hopefully, this has been remedied and our next experience will be better.
Pure Talk response
Greetings, Judith! We sincerely apologize for the extended concord times y'all accept encountered, and whatever inconvenience you lot may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our client service team is always happy to help you by telephone, nosotros are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We are delighted to hear that you are enjoying your PureTalk service! Be sure to permit your friends and family know virtually the bully prices nosotros provide, every bit we offer a referral credit that benefits both parties on your monthly service bill. Cheers for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-plan to learn more nearly our referral program. Thank you for choosing PureTalk!
Maria of Diamondhead, MS Verified Reviewer Verified Buyer
Original review: May 25, 2022
Tin never get anyone in technical. Hold times have been up to 45 minutes and I cannot concord for that long. There isn't an option to accept someone telephone call back. Delight have someone call me back and so that this can be resolved.
Pure Talk response
Greetings, Maria! We sincerely apologize for the extended hold times you take encountered, and whatever inconvenience yous may have been caused. We are aware of the extended agree times and are working diligently to rectify the issue. While our client service team is e'er happy to assist yous by phone, nosotros are also available past email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. A Tech Support agent will be reaching out to you shortly to provide further assistance. Give thanks you for your feedback, information technology is greatly appreciated.
Edited: 05/26/2022
Greetings, Maria! We are happy that we were able to assistance you in getting the issue reported resolved! Thank you for being a PureTalk customer!
Christopher of Stewartsville, NJ Verified Reviewer Verified Buyer
Original review: May 25, 2022
Already reached out a few times and heard nothing. No promo disbelieve as promised and no refund of priority overnight shipping that took iv days to receive. Last time you will hear from me before I switch.
Pure Talk response
Greetings, Christopher! Nosotros regret to hear of the experience you have had with PureTalk thus far, delight accept our apologies that you have received anything less than optimal customer service, as this is our tiptop priority. A private bulletin volition be sent regarding your account. Thanks for your feedback, information technology is profoundly appreciated.
Linnae of Barron, WI Verified Reviewer Verified Buyer
Original review: May 24, 2022
Service went out 1 day before auto-pay. It got fixed very quick, just it shouldn't of happened. Last month had to change the plans on the incorrect telephone and information technology costed me $54.00 more dollars. Wasn't very happy. Looking forward to having ameliorate service.
Pure Talk response
Greetings, Linnae! We regret to hear about your experience with PureTalk thus far. Delight have our apologies for whatever inconvenience this has acquired. If you cull to upgrade your plan before your adjacent nib date, you will be charged the divergence in price between plans. Additionally, the full toll of your new plan will be charged on my next billing date. Thank you for your feedback, as information technology always helps us improve the PureTalk feel.
David of Tucson, AZ Verified Reviewer Verified Buyer
Original review: May 24, 2022
I had a terrible time signing up & was virtually a calendar month getting activated. Partly it was the fault of Verizon as I was transitioning from them, just nonetheless, I was pretty frustrated through the process. I however since then have been completely satisfied with Pure Talk.
Pure Talk response
Greetings, David! We regret to hear you experienced bug with activating your service. Please accept our apologies for any inconvenience this has caused. Our Customer Service department is always eager to aid you with any questions or concerns that yous may take. We are pleased to hear that otherwise, y'all are enjoying your PureTalk service. Thanks for your feedback, as information technology always helps the states improve the PureTalk experience.
Larry of Prescott, AZ Verified Reviewer Verified Buyer
Original review: May 24, 2022
1. Dropped calls with virtually 30% of calls.
2. Spotty coverage fifty-fifty in my home; there are 3 places in my home where I can't become reception.
3. Voice mail doesn't have alphanumeric messages such every bit number from caller, time called, etc. plus, take to "call voicemail " to become messages.
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Pure Talk response
Greetings, Larry! Nosotros regret to hear that yous are experiencing service issues inside your expanse. Outdoor coverage may vary from indoor coverage and may exist impacted past local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you lot are using the latest iOS update past going to Settings > General > Software Update. Regarding your voicemail, our Technical Back up department has added the visual voicemail feature to your device so that yous may now view your voice messages. Delight restart your device and this feature should be available to you. Cheers for your feedback, every bit information technology e'er helps us improve the PureTalk feel.
Resolution In Progress
Don of Maple Grove, MN Verified Reviewer Verified Buyer
Original review: May 24, 2022
PureTalk makes calls only to US; Verizon let me call vendors in Canada+ the internet is MUCH slower on Puretalk. It seems when I endeavour to employ apps or search information technology doesn't connect for me. Today my other phone ** I couldn't call out in Atlanta Ga.
Pure Talk response
Greetings, Don! Nosotros regret to hear you are experiencing issues with service. Please kindly exist aware that we exercise offering International Calling. In social club to brand an international call, you must purchase an international PIN for the corporeality of 10 dollars. This Pivot is good for 30 days or until it has been utilized. For more information, you may contact our Customer Service department at 877-820-7873. Regarding your data issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you soon to provide further assistance. Give thanks yous for your feedback, it ever helps us amend the PureTalk experience.
https://www.puretalkusa.com/data
Brandon of Willow Springs, NC Verified Reviewer Verified Buyer
Original review: May 24, 2022
Very Happy with your service. Spotty sometimes but I live in the country and fashion better service than Verizon. Customer intendance is very important to me and y'all accept the all-time I've come across. When I switched it was painless and took about ten minutes. The toll for this kind of service is amazing.
Pure Talk response
Howdy, Brandon! We are delighted to hear nigh your experience with PureTalk thus far. Our Customer Service section is ever eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Tc of Indianapolis, IN Verified Reviewer Verified Buyer
Original review: May 24, 2022
I was told I needed a transfer pin only on my third phone call. Ii different people messed upwards my porting process. I had to call a total of nine-10 times to get porting my numbers from AT&T whom I take been with for the last twenty years. I have two lines with you and still haven't ported two boosted lines that are still with AT&T. I am considering porting those two lines dorsum to AT&T. I apply my phone for work and extremely inconvenient. Bottom line; the CSRs need to listen better or train amend.
Pure Talk response
Greetings, TC! Nosotros regret to hear about your experience with PureTalk thus far. Delight accept our apologies if you received anything other than an optimal client service feel, as this is our tiptop priority. In order to port a number, you will need to provide the current carrier's account number, PIN/passcode, business relationship holder'due south name, and the billing accost on file. One time the port is initiated, it takes anywhere between ane and 72 business hours to complete. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Jordan of Gaithersburg, Doctor Verified Reviewer Verified Buyer
Original review: May 24, 2022
The phone works pretty proficient most the time. FaceTime is horrible and doesn't work. Sending pictures or videos often doesn't work. Internet overall is very slow and or doesn't work. I'thousand happy with the price but the service is very poor. Not really sure what to practise. I want to keep the service simply I need better service. I'm hoping maybe there is something yous guys can do to make information technology ameliorate.
Pure Talk response
Greetings, Hashemite kingdom of jordan! We regret to hear of the feel you have had with PureTalk thus far, and sincerely apologize for the inconvenience you accept been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please exist aware, your device must exist continued to Wi-Fi to download the software update. Afterward this, you may reset the network settings past going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Cheers for your feedback, as information technology always helps the states improve the PureTalk experience.
Rickie of San Antonio, TX Verified Reviewer Verified Heir-apparent
Original review: May 23, 2022
When I leave abode, I am not able to connect to cellular service. My wifi connects every bit soon as I become dwelling. When I need to travel, my google maps and Fnd Friends do not work. I've gotten lost iii times with this service. I have made a couple It calls and was told I demand to be home to go help.
Pure Talk response
Greetings, Rickie! We regret to hear of the experience y'all take had with PureTalk thus far, and sincerely apologize for the inconvenience you accept been acquired. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must exist continued to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this volition ensure your device is properly connected to the PureTalk network. Thank you for your feedback, equally information technology always helps us improve the PureTalk experience.
Deborah of St Augustine, FL Verified Reviewer Verified Buyer
Original review: May 23, 2022
I heard an advertisement on the radio for PureTalk. I was looking for some other jail cell telephone service provider. Ane that was less expensive than I'd been paying over the years. I was a little skeptical on the $30.00 monthly charge, just I'k glad I took the chance and signed upwardly for the service. I am pleasantly surprised on the cell service I accept as it is pretty much equal to the other provider I had, with the exception of the price! Which is about $40 cheaper.
Pure Talk response
Greetings, Deborah! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices nosotros provide, as we offer a referral credit that benefits both parties on your monthly service bill. Cheers for your feedback, information technology is profoundly appreciated.
Please visit https://world wide web.puretalkusa.com/customer-referral-program to learn more nigh our referral program. Thank you for choosing PureTalk!
Charles of Quakertown, PA Verified Reviewer Verified Buyer
Original review: May 23, 2022
No prison cell telephone service during a major ability outage. My friend who has Verizon had service. Too I would like my name to exist displayed to the other party when I am calling that party. Voice mail setup is catchy.
Pure Talk response
Greetings, Charles! Nosotros regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience y'all have been acquired. Afterward reviewing your expanse, we confirm there are no current outages. The Caller ID display should reflect WIRELESS CALLER and your mobile number. If the wrong Caller ID value is reflected, please power cycle your device at least in one case a 24-hour interval and according to AT&T database updates, the Caller ID should update inside the span of 2 weeks. We are working to add together new services that brand it easier to be a PureTalk customer, all the same, at this fourth dimension we are unable to alter the caller ID display. To prepare your voicemail, printing and hold the "1" key on your telephone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * cardinal once the voicemail greeting begins. Follow the vocalisation prompts to choose a password and greeting.
If a password is already gear up and you do not remember information technology, you may reset* it:
https://world wide web.puretalkusa.com/business relationship/login
Click the Plan tab
Click Reset Voicemail.
*Please be advised that resetting your voicemail password will delete everything in the voicemail box.
To plow off request for voicemail countersign from your telephone:
Telephone call your voicemail by dialing your mobile device number or belongings 1
Press star (*) to admission your main menu
In the Main Card, press 4 for Personal Options
Press 2 for Administrative Options
Printing 1 for Password Options
Press 2 to Turn Password On or Off
Cheers for your feedback, as it always helps u.s. improve the PureTalk experience.
Thomas of Dahlonega, GA Verified Reviewer Verified Heir-apparent
Original review: May 23, 2022
For some reason, I am not receiving all text messages. I have a shut friend who has informed me that his text letters have non been going through to my telephone... and he is correct, considering the last three days, I haven't received any that he has sent. I likewise do not like having to enter my countersign to heed to my voice post!!!
Pure Talk response
Greetings, Thomas! Nosotros regret to hear of the experience yous have had with PureTalk thus far, and sincerely apologize for the inconvenience you lot take been caused. Please become to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. Afterwards this, you may reset the network settings by going to Settings > Full general > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this volition ensure your device is properly connected to the PureTalk network. Our Technical Support department has added the visual voicemail feature to your device and so that you may at present view your voice messages, please restart your device and this characteristic should be available to you. Thank you for your feedback, as it always helps the states improve the PureTalk experience.
Daniel of Marion, KY Verified Reviewer Verified Heir-apparent
Original review: May 23, 2022
It took WEEKS to go Pure Talk working. Waiting on hold to go client help took anywhere from one to two hours. None of the first three customer service people knew that Verizon phones were locked and would not work with PureTalk sim cards. Verizon would not unlock the phones. I finally had to buy a PureTalk Nokia phone to become the service to work, and so your advertisement that I could bring my phone was a lie. I later found out I am non immune to telephone call Canada. There was no warning that these phones only work in the U.South. Apps don't work on this Nokia 3.4 - specifically the clock alert and timer function unless the phone is left on and plugged in. At that place are besides many frustrations with PureTalk - I will non recommend PureTalk to any friends.
Pure Talk response
Greetings, Daniel! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. In order for your current device to operate with our network, it must exist 4G or higher, compatible with the GSM network, utilise the VoLTE feature, and be fully unlocked from your previous carrier. We now offering international roaming in Mexico and Canada, this may exist added to your line of service past logging into your Account Portal and selecting the 'Add ons' tab. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may take been caused. We are aware of the extended concord times and are working diligently to rectify the result. While our customer service squad is always happy to assist y'all by phone, nosotros are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as information technology always helps usa meliorate the PureTalk experience.
Source: https://www.consumeraffairs.com/cell_phones/pure-talkusa.html?page=4
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